Refund and Returns Policy

Overview

Return and Refund Policy

You have the right to cancel your order within 30 days without giving any reason.

The cancellation period is 30 days from the day you receive the goods or from the day on which a third party designated by you, other than the carrier, takes possession of the goods.

To exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can notify us of your decision by email.

We will refund the purchase price no later than 30 days after we receive the returned goods. The refund will be issued using the same payment method you used for the order. You will not incur any fees as a result of the refund.

Return Conditions:

For goods to be eligible for return, please ensure that:

– The goods were purchased within the last 30 days
– The goods are in their original packaging
The following goods are excluded from return:

– Goods that have been made to your specifications or are clearly personalized.

– The return of goods that are unsuitable for return due to their nature, e.g., perishable or expired goods.

– The return of goods that are unsuitable for return for reasons of health protection or hygiene and have been unsealed after delivery.

The return of goods that, after delivery, have been inseparably mixed with other items due to their nature.

We reserve the right to refuse the return of goods that do not comply with the above return conditions at our sole discretion.

Returning Goods

Please send the goods to the following address:

Rudolfstr., 42285 Wuppertal, Germany

We are not liable for damaged or lost returns. We therefore recommend insured and trackable shipping. We cannot issue a refund without actual receipt of the goods or proof of return shipment.

Gifts:

If the goods were marked as a gift at the time of purchase and shipped directly to you, you will receive a credit note for the value of the goods. Once we receive your return, we will send you a gift certificate.

If the item was not marked as a gift at the time of purchase, or if the sender had the order delivered to themselves to give to you later, we will refund the purchase price to the sender.

Contact: If you have any questions about our return and refund policy, please contact us by Email.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.